Refund policy

Last updated: November 1, 2026

Processing time: Orders are processed within 1-2 business days (Monday to Friday, excluding public holidays). You’ll receive an email once your order has been dispatched.

Delivery times are estimates, counted from dispatch, and may be affected by courier delays, weather or peak periods.

Tracking: A tracking number is emailed when your order ships. Tracking can take up to [48] hours to update.

Customs and import charges: [If shipping internationally: Orders delivered outside the UK may be subject to customs duties or taxes, which are the customer’s responsibility.]

Wrong address: Please check your address at checkout. If your order is returned to us because of an incorrect address, we can resend it once you cover the shipping cost again.

Lost or delayed orders: If your order hasn’t arrived within [7-8] business days of dispatch, email us at dewygiggles@proton.me and we’ll investigate with the courier and either resend or refund your order.

Refund Policy: 

You can request for a refund for an item within 14 days of receiving it if it’s unopened, unused, and in its original, sealed packaging. For hygiene and safety reasons, we can’t accept returns of hair masks once the seal has been broken or the product has been used.

If your order arrives damaged, faulty or isn’t what you ordered, we’ll put it right. Email dewygiggles@proton.me within 14 days of delivery with your order number and a photo of the item and packaging. We’ll offer a replacement or full refund, including the original delivery cost, and you don’t need to return the item.

Approved refunds are issued to your original payment method within 14 business days of us receiving your request. Your bank may take a few extra days to show it.

You can cancel an order before it’s dispatched by emailing us at dewygiggles@proton.me as soon as possible. Once an order has been shipped, you can no longer cancel the order. 

Any Questions? Email us at dewygiggles@proton.me and we’ll aim to reply within 1-2 business days.